Standard shipping is free worldwide. We charge a flat rate of $19 for express shipping.
It depends on where you are and what shipping method you choose. Free shipping orders will take anywhere from 7-20 business days to arrive. Express deliveries can take up to 5-7 days. Delivery details will be provided in your confirmation email.
Also please be noted that pre-ordered products will be shipped after it's in stock. Please be aware of the restocking time before placing the order.
For free shipping, we use your local postal service such as USPS, Royal Mail and LePost. For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location.
1. United States, Australia and Canada: Duties and taxes are included in the shipping fee. There are no additional charges upon delivery.
2. United Kingdom and Europe: We will try out best but orders may be subject to duties and taxes, and customers are responsible for these fees.
3. International: Orders may be subject to duties and taxes, and customers are responsible for these fees. Please note that JW PEI does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.
We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition. However, as a small business, we do require the customer to cover the returning postage if the order is shipped free.
1. Get in touch with our customer service representative by sending us a ticket in your account. Indicate which item(s) you would like to return and the reason for your return.
2. Place the item(s) in the original packing and seal the parcel securely.
3. Drop off your package at the local post office.
4. Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.
1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
3. We do not accept returned items that were sent back by you directly without checking with us first.
4. We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable.
If you wish to return the items to the nearest return address, please submit a ticket in your account, our customer service representative will get back to you within 24 hours.
1. Beware not to scratch or rub your products against abrasive surfaces
2. Prevent color transfer by separating your light colored bags from your dark colored items ie. jeans
3. Keep your product away from water, damp or humid environment. If get wet on the surface, dry with a light-colored, absorbent cloth and leave it dry naturally - do not use direct source of heat
4. Avoid contact with greasy substance, cosmetics, perfume and anything contains acidic substances or alcohol
If your lining gets dirty or in case of superficial stains, please wipe it with a soft and light-colored cloth. Use pouches to store cosmetics (anything that may leak).
1. When not using, stuff your bags with scarves, sweaters, or acid-free tissue paper, or use a handbag insert made for this purpose
2. Avoid overfilling your handbag, as it may lose shape or damage its handles.