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Guaranteed Christmas Delivery Policy

Guaranteed Christmas Delivery Policy

 

1. Scope of Applicability

 

This policy applies to products marked as "Guaranteed Xmas Delivery" on the product page. For example, these items will have a label, like the one shown below, indicating that they are eligible for guaranteed delivery by Christmas. Please refer to the product page for each item's eligibility.

To ensure your order qualifies, please complete your purchase before the corresponding cutoff time for each country listed in the table below.

 COUNTRY/REGION

STANDARD/FREE SHIPPING

(All In-Stock Items)

EXPRESS SHIPPING

(All In-Stock Items)

STANDARD/FREE SHIPPING

(Select Items)

United States 12/4/2024 23:59 PST 12/11/2024 23:59 PST 12/17/2024 23:59 PST
Mexico 12/5/2024 01:59 CST 12/12/2024 01:59 CST Not supported
United Kingdom 12/5/2024 07:59 GMT 12/12/2024 07:59 GMT Not supported
Austria 12/5/2024 08:59 CET 12/12/2024 08:59 CET Not supported
Belgium 12/5/2024 08:59 CET 12/12/2024 08:59 CET Not supported
Bulgaria 12/5/2024 09:59 EET Not supported Not supported
Croatia 12/5/2024 08:59 CET Not supported Not supported
Cyprus 12/5/2024 09:59 EET Not supported Not supported
Czech Republic 12/5/2024 08:59 CET Not supported Not supported
Denmark 12/5/2024 08:59 CET Not supported Not supported
Estonia 12/5/2024 09:59 EET Not supported Not supported
Finland 12/5/2024 09:59 EET Not supported Not supported
France 12/5/2024 08:59 CET 12/12/2024 08:59 CET Not supported
Germany 12/5/2024 08:59 CET 12/12/2024 08:59 CET Not supported
Greece 12/5/2024 09:59 EET Not supported Not supported
Hungary 12/5/2024 08:59 CET Not supported Not supported
Ireland 12/5/2024 07:59 GMT 12/12/2024 07:59 GMT Not supported
Italy 12/5/2024 08:59 CET 12/12/2024 08:59 CET Not supported
Latvia 12/5/2024 09:59 EET Not supported Not supported
Lithuania 12/5/2024 09:59 EET Not supported Not supported
Luxembourg 12/5/2024 08:59 CET Not supported Not supported
Malta 12/5/2024 08:59 CET Not supported Not supported
Netherlands 12/5/2024 08:59 CET 12/12/2024 08:59 CET Not supported
Poland 12/5/2024 08:59 CET 12/12/2024 08:59 CET Not supported
Portugal 12/5/2024 07:59 WET 12/12/2024 07:59 WET Not supported
Romania 12/5/2024 09:59 EET Not supported Not supported
Slovakia 12/5/2024 08:59 CET Not supported Not supported
Slovenia 12/5/2024 08:59 CET Not supported Not supported
Spain 12/5/2024 08:59 CET 12/12/2024 08:59 CET Not supported
Sweden 12/5/2024 08:59 CET 12/12/2024 08:59 CET Not supported
Australia 12/5/2024 18:59 AEDT 12/12/2024 18:59 AEDT Not supported
Bahrain 12/5/2024 11:59 AST 12/12/2024 11:59 AST Not supported
Kuwait 12/5/2024 11:59 AST 12/12/2024 11:59 AST Not supported
Oman 12/5/2024 11:59 GST 12/12/2024 11:59 GST Not supported
Qatar 12/5/2024 11:59 AST 12/12/2024 11:59 AST Not supported
Saudi Arabia 12/5/2024 11:59 AST 12/12/2024 11:59 AST Not supported
United Arab Emirates 12/5/2024 12:59 GST 12/12/2024 12:59 GST Not supported
Japan 12/11/2024 16:59 JST 12/12/2024 16:59 JST Not supported
South Korea 12/5/2024 16:59 KST 12/12/2024 16:59 KST Not supported
Malaysia 12/5/2024 15:59 MYT 12/12/2024 15:59 MYT Not supported
Philippines 12/5/2024 15:59 PHT Not supported Not supported
Singapore 12/5/2024 15:59 SGT 12/12/2024 15:59 SGT Not supported
Thailand 12/5/2024 14:59 ICT 12/12/2024 14:59 ICT Not supported
Vietnam 12/5/2024 14:59 ICT 12/12/2024 14:59 ICT Not supported

 

2. Does Your Package Meet the Christmas Guarantee Criteria?

 

 Please use the following rules to determine if your package qualifies for the Christmas guarantee:

  • Mixed Packages: If your order contains both "Guaranteed Christmas Delivery" products and non-"Guaranteed Christmas Delivery" products, the package does not qualify for the guarantee.
  • Pre-order Items: If the order includes pre-order items and their restock time does not fall within the Christmas delivery window, the package does not qualify.
  • Fully Eligible Packages: If all items in your order are "Guaranteed Christmas Delivery" products and the shipping address is within the eligible regions, the package qualifies for the guarantee.
Friendly Reminder:
If your order does not meet the Christmas guarantee criteria but you wish to split the shipment to ensure timely delivery of some items, please contact customer service to request split shipping or ask for alternative solutions in advance.

 

3. Conditions for Guaranteed Christmas Delivery

 

To ensure delivery before Christmas, please meet the following conditions:

  • Accurate Delivery Information: Ensure the shipping address is complete and correct, especially the postal code and house number.
  • Choose the Shipping Method Based on Order Time: When placing your order, select the appropriate shipping method ("Standard Shipping" or "Express Shipping") based on the cutoff time, and ensure to pay any applicable fees (if any).
  • Valid Contact Information: Provide an accurate contact number so that the delivery personnel can reach you.

 

4. Exclusions from Guaranteed Christmas Delivery

 

The "Guaranteed Christmas Delivery" policy does not apply in the following cases:
  • Delivery Address: The shipping address is outside the eligible regions for the Christmas guarantee.
  • Force Majeure: Delays due to weather, natural disasters, or other force majeure events (such as strikes, traffic control, etc.).
  • Customs Issues: Delays due to customs clearance when the customer has not promptly assisted.
  • Address or Delivery Change: Any changes to the delivery address or request to stop shipment after dispatch, resulting in missed delivery windows.
  • Signature Issues: If the customer fails to pick up the parcel or sign for it on time, leading to delays.

 

5. Contact Information

 

For assistance, please contact us via:
  • Email: customer@jwpei.com

 

6. Special Tips

 

  • Order Early: During peak seasons (such as before Christmas), placing your order early is the best way to ensure on-time delivery.
  • Opt for Expedited Service: Choosing express shipping can significantly reduce the risk of delays.